Return & Refund Policy

Effective Date: October 2, 2025
Brand Name: Ritchuno

At Ritchuno, we want you to love your purchase. If for any reason you are not completely satisfied with your hoodie, we’re here to help. Please read our return and refund policy below.

1. Eligibility for Returns

  • Items can be returned within 14 days of delivery.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Sale items, discounted products, or limited-edition drops may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale.

  • Products damaged due to misuse, improper washing, or normal wear and tear.

  • Customized or personalized products.

3. Exchanges

  • Exchanges are available for different sizes of the same design, subject to stock availability.

  • If the requested size is unavailable, you may request a refund or store credit.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email.

  • Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • Shipping fees are non-refundable, unless the return is due to a mistake on our part (wrong item or defective product).

5. Damaged or Incorrect Items

If you receive a defective or incorrect hoodie, please contact us within 7 days of delivery with photos of the item. We will provide a replacement or a full refund at no extra cost to you.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (wrong item, defective product).

  • We recommend using a trackable shipping service to ensure your return is delivered safely.

7. How to Start a Return

To start a return, please contact us at:

📧 [Insert Your Support Email]
Include your order number, reason for return, and photos (if applicable). Our team will guide you through the process.

8. Contact Us

For questions about returns, exchanges, or refunds, reach out to us at:

Ritchuno Customer Support
📧 Email: [Insert Your Brand Email]
🌍 Website: [Insert Your Website URL]